Our policies
Review Integrity Policy
We use Trustpilot and Google reviews to give an honest picture of what it's really like to deal with us. That only works if every review is genuine. This page sets out what we do to make sure it is, and what we will never do.
It covers reviews of Winn Solicitors (Scotland) LLP.
Our Commitment
We do not write, buy, or ask anyone to write a review of Winn Solicitors (Scotland) LLP that is not based on a real experience with us. We do not offer discounts, gifts, or any other reward in exchange for a review. We do not hide, remove, or bury negative reviews to make our rating look better than it is, and we do not let anyone with a close personal connection to the business, such as an employee, owner, or close family member, post a review of us.
These commitments reflect our obligations under the Digital Markets, Competition and Consumers Act 2024 (DMCC Act), which makes fake and misleading reviews illegal, and the guidelines and policies published by the platforms we use, including Trustpilot's Guidelines for Businesses and Google's own review policies, which we have adopted as our reference standards.
How We Collect Reviews
We actively invite clients to leave reviews on Trustpilot and Google. On Trustpilot, we only use its approved invitation methods; on Google, we follow Google's own rules on how businesses may ask for reviews. We don't actively ask clients to leave reviews on other platforms, such as Review Solicitors or Reviews.io, though we do monitor these and may engage with reviews left there. We do not selectively invite clients we expect to leave a positive review, and we do not incentivise reviews in any way.
How We Handle Negative Reviews
A negative review is not a complaint we try to make disappear. If you leave a review, genuine and critical, it stays online, and we will respond to it publicly and honestly.
A review and a formal complaint are handled differently. This is governed by rules set by The Law Society of Scotland and means we can't treat the two as the same thing. If you want to raise a formal complaint, you can do so through our complaints process, and if you've done that, our response to your review will be coordinated with that process so the two don't contradict each other. But raising a review is never, by itself, treated as a substitute for making a complaint, and it will never be used as a reason to suppress or avoid publishing what you've said.
We will never pressure, threaten, or offer you anything to edit or remove a review you have posted.
You can read more about how we handle formal complaints on our Complaints Policy page.
Checking Reviews Are Genuine
We monitor our review activity for signs of manipulation, whether that is a suspicious pattern of reviews or a review we believe was not left by a genuine client. Where we have concerns about a specific review, we raise it directly with the platform concerned (Trustpilot or Google) using their official review process, and it is for that platform, not us, to decide whether the review is removed.
Trustpilot
Trustpilot's Content Integrity Team, along with automated detection tools, reviews flagged content for authenticity. You can read Trustpilot's full guidelines for businesses and reviewers here: corporate.trustpilot.com/legal/for-businesses/guidelines-for-businesses/may-2025
Google has its own policies covering how businesses may request reviews and how it investigates and removes content that breaches its guidelines, including reviews it identifies as fake or manipulated using its own detection tools. You can read Google's policy here: support.google.com/business/answer/2622994
Our Commercial Relationship with Review Platforms
We do not currently hold a paid subscription with any review platforms. Should this change in the future, we will disclose it here, as well as on the platform itself, using that platform's own transparency features.
Questions or Concerns
If you believe a review of Winn Solicitors (Scotland) LLP is not genuine, or you have any questions about this policy, contact us at legal@winnscotland.com.
This policy was last reviewed on 08/09/2026